How can we help?

Official Zaphyr Stream support for the Android, iPhone and iPad apps: barqora@outlook.com

Email support

Include the useful details

Tell us the app version, your device model, its Android or iOS version, the kind of source you use (Xtream Codes, M3U, XMLTV guide, Jellyfin, Emby or Plex), what happened, and the steps that reproduce the problem. Redact account details from screenshots. Never include passwords, access tokens, App Check debug tokens, provider credentials, or full playlist or stream links.

Accounts and privacy

Delete your account in the app with Menu (☰) → Settings → Privacy & storage → Delete account, or use account deletion by email if you no longer have the app. The privacy policy and terms of use are also in the app: Menu (☰) → Settings → Privacy & storage → Policies, then Privacy policy or Terms of use. For access or correction requests, email us. Support messages are kept for up to 90 days after closure, subject to the limited exceptions in our privacy policy.

Zaphyr Pro

Where Zaphyr Pro is offered, it is bought through Google Play or the App Store. Payment, renewal, cancellation and refunds are handled by that store under its terms; manage a subscription in your Google Play or App Store account settings.

Playback and subscriptions

Zaphyr Stream is a player for services you are authorized to use. We do not supply channels or playlists. For unavailable content, provider credentials, subscription billing, or provider outages, contact your media provider.